At Dubai Merchants (World Walk Travels), we take full accountability for the products we sell. If you are not completely satisfied with your purchase, we offer a hassle-free exchange and return policy for our customers.

Eligibility for Exchange or Return:

• Requests for exchange or return must be initiated within 24 hours from the date of product delivery.
• The product must be in its original, unaltered, and sealed condition, accompanied by the original invoice.
• To initiate a return or exchange, please contact our customer support team at +91-93162 – 22220, 98550 – 22220 .

Returns will not be accepted under the following circumstances:

• The return request is raised after 24 hours from delivery.
• The product has been used, altered, or is not in its original condition.
• The product has been damaged due to misuse or overuse by the customer.

In the unlikely event that a product is damaged during transit or not received in good condition, you may return it unused and in its original packaging, in the same condition as it was delivered.

Please note that an unboxing video is mandatory to process any return, exchange, or damage-related claim. Without a clear and complete unboxing video, such claims cannot be accepted or entertained.

Once the returned product is received and verified, the exchange or return process will be initiated within 5–10 business days.

Order Cancellation Policy:

Upon cancellation of an order, the refund will be processed after verification of the request. If the cancellation is made before the order is shipped, the full amount paid will be considered for refund as per our policy. If the cancellation request is raised after the product has already been shipped, a deduction of INR 500 will be applied towards shipping and packaging charges from the refundable amount.

For cancellation requests, please contact us through our official communication channels — Phone, Text, WhatsApp, or Social Media. Refund processing time may vary depending on the payment method and internal procedures.

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